24/7 Emergency in Las Vegas

The Short Answer

Garage doors break at the worst times. Call us any hour and a real person answers. We give you a true arrival window and our trucks carry the parts to fix most problems on the first visit.

Garage doors never break at a good time. The spring snaps at 10 PM with your car inside. The door jams open right before a trip. In a city that runs all night, garage door emergencies do not wait for morning. Neither do we.

When you call our emergency line, you reach a live dispatcher. You get a real arrival window, not a voicemail. Our trucks carry springs, cables, rollers, and panels, so most emergency calls are fixed the same night.

Our 24/7 Emergency Services

Updated

Most garage door problems can wait until morning, but a broken spring with a car trapped inside, a door stuck open overnight, or a door hit by a vehicle should get a call tonight. If you are reading this at night, the short version is below. Call us at (702) 888-0085 and we will tell you honestly whether it is worth an after hours visit.

Our 24 hour line is open every day of the year. This guide covers what counts as a real emergency, what you can safely do yourself, and how to avoid the scam operators who work the night searches.

The short version

  • Real emergencies are a door stuck open, a car trapped inside, a door that is off its track or hanging crooked, a vehicle strike, and anything that leaves your home open overnight.
  • A door that is closed and locked with one stuck car can usually wait for the morning.
  • Never pull the red release cord if the door is open and a spring may be broken.
  • Ask for a firm price in writing before the tech starts. After hours work often costs more.
  • Check any company's license with the Nevada State Contractors Board before you pay anyone. Ours is NSCB 0082445 on our license page.
  • The deposit cap in Nevada is the lesser of $1,000 or 10 percent of the job.

Is it a real emergency or can it wait

Ask two questions. Is your home secure, and is anyone in danger? If the door is closed and latched, you are mostly looking at an inconvenience. If the door is open, crooked, or cannot be closed, you have a security problem and sometimes a safety problem.

Call tonight for a door stuck open, a door off the track, a snapped cable that dropped one side, a vehicle strike, a door that will not close in a storm, or a door that is jammed with a car or a person on the wrong side of it.

Usually fine until morning when the door is closed and working by hand, a remote that stopped, a noisy roller, a sensor that blinks, a worn weather seal, or a spring that broke while the door is shut and your cars are outside. A broken spring on a closed door is a good job for a calm daytime visit, and it is the one most people book in a rush for no reason.

Those lines are judgment calls. If you are unsure, call and describe it. Our same day service page covers the daytime option.

A two car garage door hanging off its track at night, with one side lifted away from the opening and a dark SUV parked in front
A garage door pulled off its track at night, the kind of call that should not wait. A Swift job in the Las Vegas Valley, November 2023.

What you can safely check in five minutes

Do these from the floor, standing clear of the door. No ladder, no tools on the springs.

  • Look at the door from the side. Is it level, or does one corner sag?
  • Look at the spring above the door. A torsion spring that snapped shows a gap of a few inches in the coil.
  • Check the wall button for a lock light. A locked button stops every remote.
  • Wave a hand across the sensors near the floor. A flashing light on one means misaligned or blocked sensors.
  • Check the power. A tripped breaker or a dead outlet looks just like a dead opener.

Safety. Springs and cables hold hundreds of pounds of tension and can cause serious injury. Do not touch them. Unplug the opener before you do anything near the door.

The emergency release and when not to pull it

The red cord with the handle lets you disconnect the door from the opener. It does not lift the door for you. Pull it only when the door is fully closed and the problem is the opener or the power, so you can open the door by hand and get your car out.

Do not pull it when the door is open or part way up. As one Alabama door company explains, with a weak or broken spring the opener may be the only thing holding the door, and pulling the cord can let the whole door drop. The same page says a door that feels heavy, crooked, or uneven is a reason to stop and call.

That is also why you should not keep pressing the button on a broken spring. Openers are not built to lift the full weight of the door and you can strip the gear or damage the cables.

If your car is trapped inside and the door is closed, you have two safe options. Wait for us, or call and let us walk you through it. See our emergency spring repair page for what the visit looks like.

Three worn torsion springs lying on a garage floor, with the broken ends visible
Old torsion springs removed after a failure. A Swift job in the Las Vegas Valley, March 2021.

Securing an open garage overnight

An open garage is an invitation, and it also leaves the interior door to your house as the only barrier. Take these steps while you wait.

  • Lock the door between the garage and your home and use the deadbolt.
  • Pull valuables, bikes and tools out of sight, and take your remotes out of any car left inside.
  • Unplug the opener so nobody can trigger it, and so a bad sensor cannot start the door moving.
  • Park a car across the opening if the door cannot close and your driveway allows it.
  • Leave a light on and tell a neighbor.

If the door is stuck open on a track problem, do not lean on it or try to push it down. A bent track or a dropped cable can move without warning. Our stuck door repair and off track repair pages explain what we do about it, and a snapped cable is handled the same night.

Door stuck open in the summer heat

A normal year in Las Vegas has about 78 days at 100 degrees or higher and 9 days at 110 or higher, per the National Weather Service. A garage left open in that heat turns into an oven, and it is rough on paint, cars and anything stored inside. Pets and kids should stay out of it.

Heat also changes how doors behave. Metal tracks and sensor brackets expand, and a door can bind that ran fine in the morning. Our posts on doors that will not close in the sun and beating the heat go into it. If you must leave the garage open for a few hours, shut the door to the house and run a fan, but get the door closed that night.

Power outage

A dead opener is not a broken door. If the power is out, check the NV Energy outage map first so you know whether it is your breaker or the block. If the whole street is dark, the door is fine and you only need to get in or out.

With the door fully closed, pull the red release cord, lift the door by hand, and stay clear while it moves. Close it by hand when you are done and reconnect the opener after power returns.

Many new openers have a battery. LiftMaster says its integrated backup battery usually lasts one to two years and its status light tells you when to replace it. If your opener keeps dying in outages, ask us about an opener repair or a replacement with backup.

A car hit the door

Stay out from under the door and keep everyone away from the panels. A damaged door can have a bent track, a cracked panel, and cables out of the drum all at once.

Do not run the opener. Take photos from outside before anyone touches it. Call your insurance company if the repair will be large and ask what they need from you. We can secure the opening the same night and rebuild the door after. Our vehicle impact repair page covers the process.

What after hours repair costs

We do not publish a price list. We do give a firm written price at your door before work starts, and we tell you the after hours price on the phone. For a sense of the market, here are third party figures.

HomeAdvisor puts the average garage door repair at $265 and a spring replacement at $180 to $350, and tells you to budget for emergency fees when a door fails outside business hours. Raynor says typical repairs run $150 to $350 and that emergency or after hours jobs can double the price. Service call fees average $50 to $75 and labor runs $75 to $150 an hour.

Check our coupons page too. It lists $100 off a broken spring replacement.

How to avoid emergency scam operators

The Better Business Bureau warns that emergency repair ads can lead to inflated parts and work. Its warning signs are generic business names, no real address, no marked vehicle, a price that seems too good, pressure to decide now, and a demand for payment in full before work.

In Nevada, check three things before anyone starts.

  1. License. Search the number in the Board's online contractor search. Ours is NSCB 0082445, and you can see it on our check our license page.
  2. Price. Get a written price for parts, labor and the after hours fee before the tech touches the door.
  3. Deposit. The Board's consumer checklist says a down payment cannot exceed $1,000 or 10 percent of the contract price, whichever is less, unless the contractor posts a $100,000 bond. It also says not to pay cash and not to make the final payment until you are satisfied.

A tech who refuses to name a price until after the door is taken apart is a tech to send home.

What to tell us on the phone

A few facts let us send the right parts and give you a straight answer.

  • Is the door open, closed, or part way up?
  • Is a car trapped inside, and is the house door locked?
  • What did you hear? A loud bang usually means a spring or cable.
  • Is it a one car or two car door, and roughly how old?
  • Did a vehicle touch it, or did the power go out?
  • Your cross street or community so we can give a real arrival window.

Then ask us for the price before we dispatch. That is how it should work with every company. If you would rather book for the morning, use our booking page or contact page.

When it is repair and when it is replace

An emergency is the wrong time to buy a new door, so fix the immediate problem first and decide later. A spring, cable, or off track fix on a door in good shape is usually a repair.

Replace when the panels are crushed or cracked, the track is bent beyond straightening, or you have been calling for repairs every year. If you are leaning that way, our repair cost guide lays out the numbers.

24 Hour Garage Door Repair Questions

Do you really answer at night?

Yes. Our emergency line is answered live 24 hours a day, every day of the year. You talk to a dispatcher, not a voicemail, and you get a real arrival window.

Does emergency garage door repair cost more?

After hours emergency calls cost more, and we tell you that price up front. You get a firm written price before any work starts. There is no travel fee anywhere in the Valley.

My car is trapped behind a broken spring. What should I do?

Do not lift the door by hand and do not keep running the opener. The springs do the lifting, not the opener. Call (702) 888-0085. Our trucks carry springs, so most emergency spring repair calls are fixed on the first visit.

Is a broken garage door spring an emergency?

Not always. If the door is closed and your cars are outside, it can wait for a daytime visit. If the door is open, or a car is trapped inside, call right away and do not run the opener.

Can I leave my garage door open overnight?

You can if you have to, but lock the door into your house, hide valuables and unplug the opener. Get it closed within a day or two, and sooner if there is any damage.

What do I do if my garage door will not close and I need to leave?

Unplug the opener and lock the door between the garage and your home. If a car is inside, take it out first. Then call and describe what the door is doing so we can send the right parts.

How do I know a 24 hour garage door company is real?

Look up the license number in the Nevada State Contractors Board online search and check that the name matches. Ask for a written price before work starts, and avoid anyone who asks for full payment up front.

Will insurance cover a garage door a car hit?

It can, depending on your policy, so call your insurance company and ask. Take photos before any repair, and keep the written price from the repair company.

Serving Every Corner of the Valley

From Summerlin to Henderson, North Las Vegas to Boulder City. Same day scheduling, stocked trucks, and one number to call. (702) 888-0085. See all service areas.

Looking for something else? Explore our other services. Garage Door Repair · Garage Door Openers · New Doors and Installation · Commercial Doors.